Terms & Conditions

 

Our Delivery Policy

  • Quick delivery: All products on www.vandyks.co.nz are in stock so we aim to despatch and deliver your order to you as quickly as possible. Small Appliances we aim to despatch within 24 hours
  • Delivery Method and Labelling: Your selections will be delivered to your door via Courier, Freight forward company or by our Internal delivery guys
  • Signature Required: All deliveries will require a signature unless specifically stated by you.
  • Despatch Notification: We will notify you by email when your order has been despatched.
  • Delivery Times: We aim to deliver within 7 days if your item is in stock. All back orders will be delivered within 21 days unless personally notified.
  • Pick Up: Products can be picked up from our Putaruru Mega Store.

All website orders and deliveries are door to door and do not include installation

Returns Policy

We do not provide a refund if you have changed your mind about a particular purchase so we ask that you choose carefully.

If goods are proven faulty, we will provide a replacement free of charge under the Consumer Guarantees Act.

No Tolerance Policy Regarding Fraud

We will report credit card fraud to the relevant authorities of any attempted fraudulent order. Credit Card fraud in particular is a crime that is being committed daily over the internet.

Overseas Orders

We will only accept overseas orders from Australia, United Kingdom, Canada and the USA. This is to ensure that we are both protected from credit card fraud.