Our Delivery Policy
- Quick delivery: We aim to despatch and deliver your order to you as quickly as possible. Small Appliances we aim to despatch within 24 hours
- Delivery Method and Labelling: Your selections will be delivered to your door via Courier, Freight forward company or by our Internal delivery guys
- Signature Required: All deliveries will require a signature unless specifically stated by you.
- Despatch Notification: We will notify you by email when your order has been despatched.
- Delivery Times: We aim to deliver within 7 working days if your item is in stock. All back orders will be delivered within 21 days unless personally notified. Website orders outside of our Van Dyks Free Delivery Area are sent via couriers and there can be delays outside of Van Dyks control.
- Pick Up: Products can be picked up from our Putaruru Mega Store.
- Stock levels: Due to increased demand and supplier delays website items may not always be in stock. We endeavor to let you know as soon as possible if your order is affected and apologise for any inconvenience this causes. Call our appliance team on 07-883-7309 during open hours if you wish to check stock level before purchase.
All website orders and deliveries are door to door and do not include installation
We do not provide a refund if you have changed your mind about a particular purchase so we ask that you choose carefully.
If goods are proven faulty, we will provide a replacement free of charge under the Consumer Guarantees Act.
No Tolerance Policy Regarding Fraud
We will report credit card fraud to the relevant authorities of any attempted fraudulent order. Credit Card fraud in particular is a crime that is being committed daily over the internet.
- Credit Card: We accept all major credit cards online and in store.
- Cash Payments: We accept cash payments in store at all stores.
- Afterpay: We accept Afterpay online and in store. Available for purchases between $0.00 and $1,000.00.
- Zip Pay: We accept Zip Pay online and in store. Minimum purchase $50.00, Maximum purchase $1,000.00.
- Flexi Card: We accept Flexi Card online and in store. This option allows you to pay using your Q Card, Farmers Card or similar Flexi Long Term Finance payment enabled cards. Minimum purchase $200.00. Additional T&Cs apply for special interest free offers.
- Farmlands Card: We accept Farmlands Card in store only.