Terms & Conditions

Our Delivery Policy

  • Quick delivery: We aim to dispatch and deliver your order to you as quickly as possible. Small Appliances we aim to dispatch within 24 hours
  • Delivery Method and Labelling: Your selections will be delivered to your door via Courier, Freight forward company or by our Internal delivery guys
  • Signature Required: All deliveries will require a signature unless specifically stated by you.
  • Dispatch Notification: We will notify you by email when your order has been dispatched.
  • Delivery Times: We aim to deliver within 7 working days if your item is in stock. All back orders will be delivered within 21 days unless personally notified. Website orders outside of our Van Dyks Free Delivery Area are sent via couriers and there can be delays outside of Van Dyks control.
  • Pick Up: Products can be picked up from our Putaruru Mega Store.
  • Stock levels: Due to increased demand and supplier delays website items may not always be in stock. We endeavor to let you know as soon as possible if your order is affected and apologise for any inconvenience this causes. Call our appliance team on 07-883-7309 during open hours if you wish to check stock level before purchase.
  • Pricing: Savings are off our suggested retail prices. We reserve the right to correct pricing errors, print errors or misprints. 

All website orders and deliveries are door to door and do not include installation

Returns Policy

We do not provide a refund if you have changed your mind about a particular purchase so we ask that you choose carefully.

If goods are proven faulty, we will provide a replacement free of charge under the Consumer Guarantees Act.

No Tolerance Policy Regarding Fraud

We will report credit card fraud to the relevant authorities of any attempted fraudulent order. Credit Card fraud in particular is a crime that is being committed daily over the internet.

Price Matching

If you've found a better price on the same product at another retailer, we can match it under the following terms & conditions:

  • Product must be exactly the same SKU or barcode.
  • Product must be in stock with the competitor at the time of compare.
  • Excludes freight which may be an additional cost.
  • The item can be on sale but not a damaged or clearance item.
  • All price matching is at the discretion of Van Dyks and is subject to change at any time.

Payment Options

  • Credit Card: We accept all major credit cards online and in store.
  • Cash Payments: We accept cash payments in store at all stores.
  • Afterpay: We accept Afterpay online and in store. Available for purchases between $0.00 and $1,999.00.
  • Zip Pay: We accept Zip Pay online and in store. Minimum purchase $50.00, Maximum purchase $5,000.00.
  • No paperwork, no hassles, just Q: We accept Q Card online and in store. This option allows you to pay using your Q Card. Apply now.  T&Cs apply *.  
  • Farmlands Card: We accept Farmlands Card in store only.


*Interest Free terms and No Payments and No Interest terms are available on Long Term Finance (LTF) purchases in store for a limited time only, minimum spend and exclusions may apply, see offer for details. Lending criteria, $50 annual Account Fee, fees, T's&C's apply. At the end of the Interest Free period, Q Mastercard Expired Promotional Rate or Q Card Standard Interest Rate of 27.99% p.a. applies. Minimum purchase and/or minimum payment amounts may be required. $55 Establishment Fee applies to your first Long Term Finance (LTF) transaction, $35 Advance Fee applies to subsequent LTF transactions. Standard Interest Rate applies to Standard Purchases after 3 months interest free period ends (Q Mastercard 28.99% p.a. and Q Card 27.99% p.a.). Rates and fees subject to change. Apply now.